customer service

Feedback from France

Email from Customer in France: 

Bonjour roger,

J'ai essay� mon systeme Q4 PRO sp�cial �dition pour repeindre ma voiture et je suis tr�s content du r�sultat surtout pour une premi�re utilisation.
je suis pleinement satisfait de mon achat : livraison dans les d�lais, prix satisfaisant, silence de la turbine, qualit� du travail r�alis�, pi�ves d�tach�es faciles � se procurer.

Merci

English Translation:
   
Hello Roger,

I tried my system Q4 PRO special edition to repaint my car and I am very pleased with the outcome especially for a first use.
I am fully satisfied with my purchase: Delivery on time, good prices, silence of the turbine, quality of work, pi�ves detached easy to obtain.

Thank you

Fuji Q4 compared with two earlier purchases

Hi Roger,

I just wanted to tell you how satisfied I am with the Q4 system I purchased from you not long ago. I am also grateful for the expedient and personalized sales experience. I had attempted on two previous occasions to enter the world of HVLP finishing by purchasing the Turbinaire 1235 and 1245, only to sell both of them after only using them separately for a short time. (Turbinaire 1235/around 2/2008 and Turbinaire 1245/around 4/2011. They were a nightmare from the beginning to the end. Let's not talk about the quality in comparison to the Fuji Q4. From the cost of the most simple replacement parts, to the quality of their spray, they are in the dark ages when compared to the Fuji. One last thing regarding the spray guns; they cost twice what the G-XPC and XPC cost ($599.95 last time I looked and they have only one to choose from. Literally, I've seen spray guns at Home Depot and Lowes for $49.95 with cosmetics not much different then the Turbinaire.

OK, I've beat them up enough. Thanks you for your web site and the thorough insite you provide. Thank you for selling Fuji .
Looking forward to my next order,

Steven

Used Mini-Mite 4 to Paint House

Roger,

I just wanted to take a few minutes and send you my feedback regarding my purchase of the MM4 (and accessories) from you. Please know that I�m very pleased with the equipment as well as your assistance through the entire process.

I do however want to share with you about my first project with the equipment. I know you were hesitant in your guidance towards the major painting project of painting my house, but please know that the results were both professional looking, and cost/time effective. My friends and neighbors thought I was crazy by attempting this with a 1 quart canister, but immediately saw how much time could actually be save by not pulling out a roller or brush for the entire Job. I was able use the airbrushing setting to do all my trimming needs. It was Awesome. I quickly found my recipe mix and just went to town enjoying myself all the way.

Thank you again for your assistance and wealth of information. I know that you probably don’t need this, but if you ever need a reference, or have someone interested in talking about my experiences with large latex painting project, please do not hesitate to send them on my way.

Thanks Again,
Anthony
P.S. please know that sometime in the future, I plan on refinishing my kitchen cabinets. I know you are the expert, so I will be coming to you for guidance when that time arises. Keep up the good work.

Lots of brief appreciation

Hi Roger
My Fuji parts arrived this morning.
I want to thank you for taking my call on a Sunday and getting these
parts out so quickly. You really saved my butt.
We'll do this again, during regular business hours
Thanks alot
Roger

Hi, my name is Mark. I just received my new Q4 system the other day and I wanted to let you know how much I am enjoying this sprayer. I had been using an old Lemmer 2 stage system with a bleeder gun, and I must say the difference is night and day. Amazing!

Items arrived.  Thank you for your prompt and great customer service.  A pleasure doing business with you.
N.S.

Hi Roger, 

Just wanted to let you know how pleased I am with the system.  Received it in two business days and sprayed a latex job with it — absolutely wonderful.  I had been using an old Wagner Finecoat for years —what a leap forward!!!! 

Thanks for your prompt service!


Dan

Many thanks, Roger.  Terrific Customer Service on such a small order!!!!
Regards,
Al

Roger, Roger, Roger!!!
I can not believe how nice you are!!!
Thank you, Thank you, Thank you!
Paul

Hi Roger:
The Fuji works great and have used it three times now with very good results.......

Thanks Brian.

Roger,
Just rec'd the Fuji Q4 from UPS. Immediately unpacked it and started practicing with water. Albeit a novice, this is an incredible unit and tons of fun. Thanks for your help and advice. Jim

Roger
I ordered from you a Fuji Q4 "better deal #2" system  that you shipped to a friend of mine in California who then brought it down to New Zealand for me. It arrived all in great shape and with all the accessories I ordered. Thank you for the tremendous service you  provided me in purchasing this unit....

regards
Rob

Hey Roger I received my q4 last week and have used it three times already I really think its great! I have sprayed latex,primer and deck stain,all with no problem. Im amazed how fine a finish you can achieve with the q4! Just want to thank you , you said they are quality machines and now I believe you. thanks...john

Good Morning Roger.

Thank you for the invoice. I put the Mini-mite to work this weekend and WOW � I am impressed. I averaged 230 sq ft an hour and it laid down a beautiful coat to my cedar fence. Thanks again�great machine.

John

Praise for the Fuji Q4 Pro system with gravity cup -- "OUTSTANDING!"

I just wanted to let you know that the Q4 Pro system w/gravity cup that I purchased from you approximately a month ago is OUTSTANDING!  I would have contacted you sooner, but I am presently without internet access, so I waited until I could get to a computer to tell you how pleased I am with the results.  So far I have used it to spray out a large set of kitchen cabinets, some windows, door jambs, baseboards, crown moulding, etc with Sherwin-Williams Pro-Classic waterborne enamel.  I have also sprayed SWm's bonding primer, as well as BullsEye primer with excellent results. 

I am a residential painter with over 30 years experience, and I demand excellence from myself and my assistants/employees, as we cater mainly to the high end/upscale residential market.  In the past I have used Graco three and four stage units, as well as Capspray systems and compressor driven HVLP's.  In my opinion, the Fuji Q4 Pro performs equally or better than those competitor's systems costing hundreds of dollars more. 

Roger, I will definitely recommend to my peers that they purchase one of your Fuji systems when they are in the market for a new HVLP sprayer.  Also, I was very impressed when you told me I could purchase my Q4 at the old price ($739.00) when I mentioned to you that the price increased on the very day I planned to order my sprayer.  Thank You!  I will certainly be doing more business with you in the future.  Tom


Using a Mini-Mite 4 to spray a mantel and rescue a cell phone

Hi Roger,

I purchased a MM4 G3 package from you last month and used it to finish a fireplace mantel I built. Although I am not an experienced finisher, I was able to get excellent results-- so thank you for a great product and for the fast shipping.

Also, I have to thank you for your video about cell phone restoration. My LG cell phone became waterlogged when a water bottle spilled open inside a sea bag I carried the phone in. Following your instructions, I dried out the dead phone the next day using the MM4, recharged it and it now works perfectly. I figure you and the MM4 saved me another $100.00...

-Eric

Feedback on spraying water-based finish on 20 kitchen cabinet doors

Hey Roger,

I want to thank you for your words of wisdom as I finish spraying 20 doors for kitchen cabinets. When I lasted e-mailed you, I could not put down a smooth finish with a General Finishes product; the bubbles would not settle out, leaving a rough feel to the cured surface. I switched to ML Campbell's Aqualente. Here is the setup that has worked for me:

1. Warm the finish to about 90F to reduce the viscosity so I can get a thin, wet coat without noticeable orange peel
2. Room and wood temperature at about 70F
3. #3 aircap and needle. Back the needle out about 2.5 turns
3. Keep the gun about 6 inches from the work piece
4. Minimize how much I overlap on each pass. I think this was the biggest change in reducing the amount of bubbles....

After three coats, I will need to sand two doors and spray a fourth coat because of a few blemishes. But overall, I feel good about the end result.
Thanks again.

Jim

Fuji Mini-Mite 4 HVLP Review - June, 2006

by Barry F. Burke, Jr.

Purchased from Phelps Refinishing, as Package #4 for $824 (June, 2006), shipping included.

The Mini-Mite series of HVLP spray gear is Fuji's latest offering. The turbine is essentially a Q series unit without the noise reducing technology offered at a lower price. Fuji claims the Q and MM series both employ the same motor and turbine internals. The same Fuji XT spray gun is supplied with either Q or MM series kits. Since noise isn't a huge issue for me, I accepted the opportunity to upgrade from my Harbor Freight bleeder spray rig to a pro-quality 4 stage system and save $200 over the Q4. I'll occasionally compare the two guns, but in no way is this review meant to be a comparison between $70 and $679 finishing tools.

The materials I usually spray are nitrocellulose lacquers, sanding sealers, dewaxed shellac (Seal Coat), dyes, and stains. Based on Fuji's air cap selection chart, I selected the #3 and #4 gun setups in my initial order. Fuji three and four stage kits include the same peripherals. If you know you'll never need a four stage turbine, you can save $180 by buying the Mini-Mite 3. As I subscribe to the cry once school of tool purchasing, and have been bitten in the past by never, I bought the MM4.

I don't have any local dealers of HVLP turbine equipment of any brand and had originally planned on ordering a Fuji kit from Amazon.com. As I was conducting pre-purchase research, Google produced a link to the Phelps Refinishing web site. Phelps offers a wealth of information, including online videos demonstrating the difference in sound between the MM and Q series turbines. After viewing several of the informative videos, I chose to reward the efforts of Phelps Refinishing with my business. I selected and ordered my kit late on a Monday evening. The seller emailed me a PDF of my order early the following morning. Thursday afternoon, the friendly brown bringer-of-stuff dropped off a single expertly packed box. The contents were neatly and securely packed by Phelps, and arrived in perfect condition.

Included in basic Mini-Mite 4 kit:

  • Fuji MM4 4 stage turbine

  • Fuji XT non-bleed convertible gun, configured as siphon feed

  • 25' Fuji Hi-flex hose w/ air control

  • #4 setup

  • Viscosity cup

  • Gun tool kit

  • Fuji manual

Items added by Package #4:

  • (3) Small finish cups with lids

  • 6' whip hose

  • Spare turbine filters

  • #3 setup

  • Worthy brass siphon tube filters

  • Finish cup maintenance kit

Upon initial examination, it was obvious that this is professional quality equipment. Everything has a nice, solid feel and all parts subject to wear are machined from various metals and anodized or plated. My early impression of fit and finish was excellent and I felt that I had received a good value. Fuji's manual is clear, easy to follow, and available online for download. I always like to keep the manual for a new tool handy, and since finishing is messy, extra copies will be useful. Downloadable manuals are also very useful when researching a tool purchase. As I unpacked, I noticed that the air hoses use standard garden hose fittings, and the power cord is a dime-a-dozen computer monitor style cord. As a big fan of the non-proprietary school of engineering, I liked these features. More on hoses later.

My Harbor Freight HVLP rig was a good value, retailing for about $70, and providing an excellent introduction to HVLP spray finishing. However, after a good amount of use, some major shortcomings of the cheaper tool were exposed. The hose is short and uses special fittings, the hose can fall out of the gun if I get caught at the end of it, the turbine is weak, requiring very thin finishes, the gun adjustment is limited and touchy, the manual poorly translated, and spare parts availability is non-existent. However, the one characteristic of the HF unit that drove me nuts was the bleeder design of the gun. Air always flowed from the tip, even if the trigger wasn't depressed. The trigger controlled only the flow of liquid finish. More than once, I've blown dry air into semi-dry finish, causing craters or waves, or lofted airborne debris, all because I wasn't completely aware of where I was pointing the tip. The short hose didn't allow the air to cool much before reaching the gun, which was sometimes a problem during longer sessions with lacquer and shellac. My HF kit will semi-retire with dignity on jobs where none of the shortcomings will matter, spraying dyes and wood preservatives.

The Fuji Mini Mite 4 four stage turbine unit is cube shaped with a peaked top, and slightly larger than a typical six-pack cooler. The only control located on the turbine is a power switch. It's obvious that there isn't much wasted space inside the turbine, making it as small as possible for storage and transport. The case is constructed of metal and seems very durable. The dual replaceable intake filters are mounted externally�they would be a snap to change. One metal hose fitting, a built-in carrying handle and removable power cord round out the tubine's features. The power cord is of the type used by many computers and monitors, so it would be easy to obtain a replacement should it grow wings. Chances are, you probably already own a replacement cord.

The Fuji XT gun I selected arrived configured for siphon feed, where the finish is siphoned from a cup hanging from the bottom of the gun. For a reasonable price, the gun can be converted to gravity feed, with the cup on top, or a remote pressure feed, where a pressurized container feeds the finish through a hose to the gun. Economy guns are also offered, perfect for cases where a cheaper second gun would be useful. Phelps offers many kits, conversion packages, and gun replacement parts. Users who would prefer a different gun configuration than I purchased will save money by having the kit made up with any gun or tip at the time of order. With the appropriate parts, the same gun could be configured and reconfigured to the user's needs without needing multiple guns.

Features of the XT gun include all stainless steel fluid passages, an insulated handle, and non-bleeding design. Adjustments include spray pattern (vertical, horizontal, or round) and pattern size via rotation of the air cap or nozzle. Fluid feed is adjusted via a rear knob that moves the needle in and out. A fourth adjustment is airflow, which is controlled by a valve on the hose. All adjustments are right at hand, and felt smooth and positive. Nothing is adjusted at the turbine, so it can be placed as far as practical from the user.

While running, the turbine is about as loud as a typical shop vacuum, at a similar pitch. When using a short hose, ear protection would be in order for more than a few minutes use. The typical woodworker probably wouldn't mind the turbine noise at 50+ feet, but this is definitely not a tool you'll be using in the attached garage or basement while the family sleeps, or on-site during office hours. If a quiet turbine is needed, the extra money for the Q series will need to be spent.

To date, all of my spraying with the Fuji has been various incarnations of M.L. Campbell clear nitrocellulose lacquer. I've sprayed projects ranging in size from a king-sized platform bed, including drawers and headboard, all the way down to small wood retail jewelry display devices. The bed required multiple refills of the one quart cup during a single session. I really appreciated the quick release cup mount, as screwing on a large cup while holding the rest of the spray rig can be a pain.

In each case, I thinned the lacquer to Fuji's manual specifications, using the included viscosity cup, tested my settings on cardboard, and had at it. The manual provides very clear descriptions of the purpose and order of gun adjustments. Simply following directions, I was rewarded every time with fantastic results and little overspray. All of my spraying has been with the #4 cap/needle setup. I don't anticipate using the #3 setup until my next dye spraying session. Cleanup was quick and easy, with the manual clearly describing cleanup do's and don'ts.

The gun felt comfortable and well-balanced in my hand during short and long sessions. Everything is easy to adjust, and the trigger is smooth and sure. Fuji recommends not placing the gun on a table or the floor, as it will fall or tip over. This is obvious during the first use, as the air hose will always force the gun into a precarious position. An effective hanging hook is cast into the top of the gun body, and the finish cup is easily removed with the gun hung up. The non-bleeding design brought a smile to my face the first time I released the trigger.

Earlier in the review, I promised more information on hoses. Fuji's hose and connectors are garden hose compatible. The hoses and fittings included with the unit are of high quality. Typical garden hose quality can be cheesy, so this comparison should not be read as any sort of cost cutting. Fuji doesn't use typical retail store garden hose. The bed project mentioned earlier is too large for my turntable, so I needed to walk around it while spraying. No mention of hose length is found in the Fuji manual, so I decided to give hose extensions a shot. The garden hose fittings allow lots of extension options, such as copper and PVC pipe, or flexible hot water hose.

HVLP air can get hot….the manual warns of hot hose fittings after extended sessions…so I knew a standard vinyl garden hose probably wouldn't hold up. For about $25, I found a Craftsman 50' x 5⁄8" black rubber garden hose, rated for 160 degrees F hot water, at a local Sears Hardware store. During different sessions, I experimented with 25', 50', and 75' hoses attached to the 6' plastic flex hose. Not only did the 50' hose provide lots of user to turbine distance, but 50 and 75 feet of hose allowed the supply air to cool before reaching the gun, helping the lacquer to flow out better. No unusual turbine noises or unusual effects were noted with the longer hoses. Since Fuji doesn't specifically mention hose length, I would check with them about warranty issues if you choose to extend the hose and worry about warranty coverage.

In conclusion, I'm very happy with the Fuji Mini-Mite 4, and feel very comfortable recommending the unit to anyone needing a complete HVLP setup. This isn't a cheap tool, but I think a well-designed and carefully manufactured product is a good value and should last many years. Parts and accessory availability appears good, with reasonable prices. I'd buy a Fuji Mini-Mite 4 again in a heartbeat. Fuji's website is www.fujispray.com. Phelps Refinishing can be found via Fuji's Where to Buy links.

. . . Barry F. Burke, Jr.