security

Your order information is submitted onto my shopping cart using the Secure Sockets Layer (SSL) technology to protect the security of your online order information. When you place an order online and provide your credit card number, SSL encrypts all personal information including your card number, name and address which is sent to the ecommerce site. With this encryption, only they have the ability to decode your information. After your credit card is charged the credit card information is deleted from their database.

This is a safer practice than some large online companies that permanently keep your credit card information on their databases. It makes things convenient when you want to reorder, but one can always wonder if a hacker or a crooked employee can steal your credit card information, it has happened before with large companies.

ORDERING BY PHONE:

I (Roger Phelps) will be the only one taking your phone order. If I am at my computer your credit card information will be entered into the Virtual Secure Terminal and will disappear from my view when your transaction is approved. If I am away from my computer and write down your credit card information I am required to destroy that information the minute your credit card is approved by my merchant account company.

EMAIL SECURITY:

Your email will only be used to send you a PDF of your invoice, a shipping tracking number and to communicate with you if necessary. It will never be used for advertising purposes or be sold to or given to anyone else.

RETURNS

Unused systems will be accepted for return and full refund minus any free or discounted shipping costs within 30 days of purchase, a restocking fee will be charged if original packaging is missing. Please call for return authorization, a refund is only available after an inspection of your returned merchandise. Other merchandise will be accepted on a case by case basis. Generally spray guns that have sprayed anything besides water, can not be accepted back for full refunds.

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